wizCode's policy on refunds, cancellations, and billing disputes.
wizCode Inc. ("wizCode") provides professional software engineering and consulting services. Because our work is delivered as custom intellectual property by senior engineers, our refund policy reflects the nature of professional services. Please read this policy carefully before engaging our services.
A 50% deposit is required upon execution of a Statement of Work before project work commences. This deposit is non-refundable once work has begun, as it compensates for project planning, team allocation, and opportunity costs associated with reserving engineering capacity for your engagement.
If the Client cancels before any work has commenced and before wizCode has incurred any project-related expenses, the full deposit will be refunded within 5 business days.
If the Client terminates a project after work has commenced, the Client is entitled to a pro-rated refund of any prepaid fees beyond the value of work completed at the time of cancellation, less a cancellation processing fee of 20% of the remaining unpaid contract value. wizCode will provide a written accounting of hours worked and deliverables completed within 5 business days of cancellation notice.
Final payments made upon delivery of completed milestones are non-refundable, except as provided under the warranty terms below.
Monthly retainer and support plan fees are billed in advance and are non-refundable for the month in which they are billed. Unused support hours within a billing month do not carry forward unless specifically agreed in writing as part of a custom arrangement.
To cancel a retainer or support plan, the Client must provide 30 days written notice to billing@wiz-code.com. Notice given after the 1st of a billing month will take effect the following month. wizCode will continue to provide services through the final paid month.
Consulting sessions (advisory calls, architecture reviews, technical due diligence) are non-refundable once the session has occurred or once a deliverable document has been submitted. If a Client cancels a scheduled consulting session with less than 24 hours notice, the session fee is forfeited. Cancellations made more than 24 hours in advance may be rescheduled at no charge.
For fixed-fee consulting products (such as Sprint Zero or Architecture Reviews), the initial deposit is non-refundable once the engagement has commenced. If wizCode is unable to deliver the agreed deliverable due to circumstances within wizCode's control, a full refund will be issued.
wizCode provides a 30-day warranty on all deliverables. If the Client identifies defects that cause deliverables to materially fail to meet the specifications described in the SOW within the warranty period, wizCode will first attempt to correct the defect at no charge. If wizCode is unable to correct a material defect after two good-faith attempts within 30 days of the defect report, the Client may request a partial refund proportionate to the value of the affected deliverable. This process does not apply to issues caused by the Client's own modifications, third-party service failures, or requirements not captured in the SOW.
All refund requests must be submitted in writing to billing@wiz-code.com with the subject line "Refund Request" and include: your company name, the SOW or invoice number, a description of the reason for the refund request, and any supporting documentation. We will acknowledge your request within 5 business days and provide a decision within 14 business days. Approved refunds are processed within 14 days of approval via the original payment method.
If you believe an invoice contains an error, you must notify wizCode in writing within 30 days of the invoice date. Disputes submitted after this period may not be considered. wizCode will review and respond to billing disputes within 10 business days. Undisputed portions of invoices remain due and payable by the original due date. If a dispute is resolved in the Client's favour, wizCode will issue a corrected invoice or credit note within 5 business days.
Initiating a chargeback with your bank or payment provider without first contacting wizCode to attempt resolution constitutes a material breach of our Terms of Service. wizCode reserves the right to suspend all services immediately upon notification of a chargeback and to pursue recovery of disputed amounts through all available legal remedies, including recovery of legal fees and costs.
For all billing and refund enquiries, please contact billing@wiz-code.com. We are committed to resolving billing issues fairly and promptly.